Refund policy

1. Free trial first

Every workspace can generate proposals on the free trial before paying, so you can judge the output quality with your own briefs. We recommend using it — it is the fairest way to know whether Propojo suits you.

2. 7-day refund window on first purchase

If your first paid subscription payment was made within the last 7 days and you have generated no more than 3 proposals on that plan, email support@propojo.com and we will refund it in full.

Include the email address on the account and the payment reference so we can find it quickly.

3. Renewals

Renewal payments are not automatically refundable, because the period is reserved for you. Cancel before the renewal date to avoid the next charge — you keep access until the current period ends.

If a renewal charged you by mistake, or you were charged twice, tell us and we will fix it.

4. Credit packs

Unused credit packs can be refunded within 7 days of purchase. Credits already spent on generated proposals cannot be refunded, since the AI cost has been incurred.

5. Failed, duplicate or pending payments

If a payment is deducted but your plan or credits did not activate, contact us with the payment reference. We will either activate what you paid for or refund it in full — your choice.

Payments that fail or stay pending at the gateway are never charged as active plans.

6. Service failure

If Propojo is unusable for an extended period because of a fault on our side, we will credit or refund the affected part of your billing period, even outside the 7-day window.

7. How refunds are processed

Approved refunds go back to the original payment method through the same gateway used for the purchase. Banks typically take 5–10 working days to show it.

We do not charge a processing fee on refunds.

8. How to request one

Email support@propojo.com with the subject 'Refund request', your account email and the payment reference. We reply within one business day and process approved refunds immediately.